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FAQ

A&W Inver Grove Heights
Frequently Asked Questions

What is your address?

The address of A&W Inver Grove Heights is 9061 Buchanan Trail, Inver Grove Heights, Minnesota, 55076.

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What are your hours?

A&W Inver Grove Heights' drive-thru is open 11am to 9pm DAILY. 

A&W Inver Grove Heights' dine-in and take-out is open 11am to 8pm DAILY.

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Is indoor dining open? 

Yes! 11 am to 8 pm DAILY for indoor dining.... (our drive-thru is open until 9pm DAILY. Our dining area accommodates approximately 44 people, with 10 four-seat tables and we do have a couple of two-seat tables. It does get busy during lunch and dinner hours, so come early! 

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Do you have two ordering kiosks in the dining room now? 

Yes! The two fully functional kiosks were installed in late 2023. They are working great, and it has solved our staffing issues since mid-March of 2020. 

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At the A&W Inver Grove location, the initial study done in-house has an average kiosk ordering time from walk-up and touch, to walk-away and done ordering, is 3 minutes and 8 seconds, for an order of between 1-4 people. This data is as of 4/16/2024.

 

One of the great things about the two kiosks is that the wait time to start placing your order has been reduced by 55%.

 

The longest recorded time someone has spent at a kiosk is 9 minutes, and that's because that particular customer's credit card was rejected several times as overdrawn, and not because of kiosk error.

 

Generally, it takes just a bit longer to order if you are a first-timer at the ordering kiosk; and then going forward, the time to order is reduced by at least 25% and as much as 75% as a person get used to ordering with the kiosk. So please be patient as others are new to the kiosks.

 

If you don't know what you want to order, then obviously it's going to take you longer at the kiosk. So please review the menu above the counter prior to using the kiosks. The kiosks only accept credit cards, and not cash or bitcoin. If you prefer to use cash, simply go through the drive-thru window or walk-up order at the drive-thru window.

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Once your order is complete at the kiosk, you are to take a order number and wait near the counter for your order to be called. Once you order is called by a staff member, you can take your order to your table our outside to the patio or your car. The food will not be delivered to your table by a staff member.

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Do you have outdoor dining?

Our A&W patio / outdoor dining area has up to 56 OUTDOOR dining spots as well, weather permitting, of course. Generally from mid-April to mid-October tends to be the most comfortable for outdoor/patio dining.

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What are the directions to get to your A&W Restaurant?

From the North: Take Highway 52 south and exit on Concord Blvd and go east. You'll see our big sign.

From the South: Take Highway 52 north and exit on Concord Blvd and go past the green light. You'll see our big sign.

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How do I contact the A&W Inver Grove Restaurant with any issue?

The very best way to communicate for any non-immediate issue is to call or text us at 651-333-0735. When you leave your message, we'll need your full name, contact information, and the details of the concern. We normally are able to respond within 5-7 business days. Thank you!

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What if I have an issue with my A&W drive-thru order?

Return immediately to the store with your receipt so the order can be fixed. Once you get your order from the drive-thru, you will receive a receipt. If you'd like to confirm your order, please pull up past the drive thru to one of the two waiting spots a few yards ahead. If there's any issue, simply walk inside the main glass door and ask for a service team member. If it's later on, you can text 651-333-0735 and the management staff will work with you on a resolution.

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Do you work with DoorDash, etc?

We do not work with 3rd party delivery services at this time. We welcome you to stop in personally or with your family or friends! Thank you.

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Can I get a copy of my A&W Inver Grove Heights Restaurant receipt?

You will receive a receipt with your completed order. If you need a receipt for tax purposes, please text us at 651-333-0735 and when we confirm your request, it will be normally up to 5-7 business days for us to forward you the requested receipt.

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Are pets allowed?

Dogs are allowed on the A&W patio area as long as they are on a leash and in direct control of the owner.

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Can an 18-wheeler or large truck park in your lot?

Yes!  An 18-wheeler truck can park in either the east or far west sides of the parking lot area.

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If I have a pedal bike, where can I safely park it?

Bikes can be placed at the south bike rack, or on the north patio area within sight of your table.

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Is A&W hiring?

Most of our hiring is performed between March and May each year for the busy summer season. If you'd like to apply and/or join a wait list, please text us at 651-333-0735 and we will normally get back to you within 5-7 business days.

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What if my order is taking longer than I expected?

A&W Inver Grove is a cook-to-order restaurant that normally takes a bit longer than other fast-food restaurants. If you order a specialty item, or in the event that a car ahead of you orders a specialty item, expect it to take up to 20% longer than "normal". If you have an issue beyond that, give us a text at 651-333-0735 and we would like to hear from you!

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Do you accept coupons?

Only corporate A&W type coupons are accepted at this time.  Coupons are only accepted thru our drive thru lane.

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Are you able to accommodate birthday parties or groups of 7 or more?

Yes!  Small groups are welcome.  Our indoor dining area accommodates approximately 44 people, with mostly 4-seat tables. First come, first served. We ask that you clean up and place any tables and chairs that are moved back in the original locations after the party.

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What is the maximum height clearance of your drive through?

The maximum height of the drive through window is 9 feet. If you have a large truck or a bus, there's plenty of parking in our lot or very close.

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Can you accommodate a group with a school bus or tour bus?

Yes!  School and tour buses can park on either the east or far west sides of the parking lot area.

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When do your cruise nights start?

Our Summer Thursday Evening Cruise Nights normally start near mid-May and run weekly, every Thursday from 4 pm to 7:30 pm, weather permitting, through late September.

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Do you take reservations?

Not at this time.  Seating is on a first come, first served basis.

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A&W Inver Grove drive-thru photo
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